Free Worldwide Shipping Details

Free shipping applies to every machine we sell — the H6 Pro, H8 Pro and Bath One™. There is no minimum order value and no separate freight line at checkout.

All machine orders ship Delivered Duty Paid (DDP). Import duties, taxes and customs brokerage are prepaid before the unit leaves the warehouse, so no carrier invoice arrives on delivery.

Accessories and consumables ordered on their own ship with the machine where the order is combined; standalone accessory orders are quoted at checkout.

We currently ship to the following markets:

• United Kingdom & Ireland — 7–14 business days.
• United States & Canada — 7–14 business days.
• Australia & New Zealand — 7–14 business days.
• European Union — DACH, France & Benelux, Nordics, Baltics and Spain, 10–14 business days.
• Gulf — United Arab Emirates 5–10 business days; Saudi Arabia 7–12 business days, including SABER documentation.
• Latin America — Mexico 12–18, Chile 14–20, Colombia 14–20, Peru 14–20, Argentina 16–22, Brazil 16–22 business days. Brazilian duties and customs fees are prepaid.

If your country is not listed, contact us and we will confirm availability and a delivery window before you order.

Typical delivery is 7–16 business days from order confirmation, depending on destination. All timeframes are business days and exclude public holidays in the origin and destination countries.

Machines travel by insured air freight, fully tracked, door-to-door. A tracking link is emailed as soon as the order is dispatched, and the shipment can be followed through the carrier's portal until delivery.

Remote and regional addresses, and destinations requiring additional customs documentation, may fall outside the standard windows above.

Prices are shown in your local currency and include DDP freight. Nothing further is payable on arrival in the countries listed above.

Buy-now-pay-later is available at checkout where supported: Klarna in the UK and EU, Afterpay in Australia, New Zealand, the US and Canada, and Tabby in the United Arab Emirates and Saudi Arabia.

Machines carry a 12-month limited warranty against manufacturing defects, on a PEM stack rated for a 10,000-hour service life. If a fault is confirmed within the warranty period, we cover return freight and the cost of shipping the repaired or replacement unit back to you.

Change-of-mind returns are accepted within 30 days of delivery where the unit is unused and in its original packaging. Return shipping on change-of-mind returns is the buyer's responsibility; we recommend a tracked and insured service.

Full terms are on the Shipping, Warranty & Returns page.

• Shipping, Warranty & Returns — full policy terms and claim process.
• FAQ — common pre-purchase questions.
• Hydrogen Bathing for Spas — commercial delivery and installation for resorts, hotels and clinics.
• Contact — custom shipping quotes and trade enquiries.